UPZO — SUPPORT

UPZO - SUPPORT

Last updated: May 2026

App: Upzo Developer: Amay Ramaling Korade Email: [email protected]

For help, bugs, or account questions, email us at:

We usually reply within a few business days. Include your iPhone model and iOS version if you are reporting a bug.

COMMON QUESTIONS

Why does Upzo require a subscription? Upzo uses mission alarms, insights, and ongoing updates. An active subscription is required after you finish setup. New users may see a free trial offer in the app (eligibility is determined by Apple).

How do I restore my subscription? Open Upzo → complete Sign in with Apple if asked → on the subscription screen tap Restore Purchases. Or go to iPhone Settings → Apple ID → Subscriptions and confirm Upzo is active.

How do I cancel? iPhone Settings → Apple ID → Subscriptions → Upzo → Cancel Subscription. Cancel at least 24 hours before renewal to avoid being charged for the next period.

Why did my alarm not ring? Check notification and alarm permissions in the app, disable Do Not Disturb / Focus for overnight, keep battery charged, and do not force-quit the app before bed. Alarms can fail for system reasons—use a backup plan for critical mornings.

Are my alarms saved in the cloud? Alarms and wake history are stored on your iPhone. Sign in with Apple is for account and subscription. Cloud backup of alarms may be added in a future update.

How do I delete my account? In the app: Settings → Account settings → delete account (removes sign-in data on this device). This does not cancel your App Store subscription—cancel in iPhone Subscriptions.

REFUNDS

App Store purchases and refunds are handled by Apple: https://reportaproblem.apple.com

We cannot refund App Store charges directly.

LEGAL